Frequently Asked Questions

Find answers to common questions about our apparel and services.

How do I determine my size in Original Penguin clothing?

We provide a comprehensive size guide on every product page. Our styles generally range from Slim Fit to Heritage Fit; we recommend checking specific measurements for the best fit.

Can I track my order once it has shipped?

Yes. Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website.

Do you offer international shipping?

Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.

How should I care for my Pete the Penguin polos?

To maintain the quality of our fabrics, we recommend machine washing cold with like colors and tumbling dry on low. Always refer to the specific care label inside the garment.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. Please contact our customer service team within 30 minutes of placement to request changes or cancellations.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay.